Frequently asked questions
Is listing really free?
Yes. Your page, URL, photo, and chat tools are free with no time limit. We only charge for optional extras like HIPAA intake forms and custom domains.
How long does approval take?
Reviews are done by hand, usually within a few business days. We reply to the email you used on the form.
How do I update my listing?
Edit your original form response (your confirmation email has the link), or contact us. Changes go live at the next site update.
What if I lose my key?
Your listing stays published. the key only powers "online" status and verified chat. Generate a new pair on the enroll page, then contact us to update the public key on your listing.
Do visitors need an account to chat with me?
No. Chats work instantly, encrypted end to end. We never see the content.
Are chats HIPAA compliant?
Chat content is end-to-end encrypted and never stored or relayed by our servers (we don’t have any). But compliance is about your whole workflow. we’re happy to advise as part of our paid services.
Can I pause my listing?
Yes. set "Listing Active" to pause in your form response, or contact us, and your page comes down at the next build.
Is this an emergency service?
No. If you are in crisis, please use the crisis resources page or your local emergency number.