Frequently asked questions
Is listing really free?
Yes. Your page, URL, photo, and chat tools are free — no card, no trial. Two things are paid and both are optional: a premium subscription, which lets you publish posts under your listing, and a one-time check that confirms your identity and licence and puts the Verified badge on your page.
How long does approval take?
Reviews are done by hand, usually within a few business days. We reply to the email you used on the form.
How do I update my listing?
Edit your original form response (your confirmation email has the link), or contact us. Changes go live at the next site update.
What if I lose my key?
Your listing stays published — the key only powers "online" status and verified chat. Generate a new pair on the enroll page, then contact us to update the public key on your listing.
Do visitors need an account to chat with me?
No. Chats work instantly, encrypted end to end. We never see the content.
Are chats HIPAA compliant?
Chat content is end-to-end encrypted and goes straight from one browser to the other. We run no chat server, so there is nothing on our side that stores or relays it. Compliance, though, is about your whole practice — your devices, your records, your workflow. That is yours to assess with your own compliance advisor, and not something we can answer for you.
Can I pause my listing?
Yes. Set "Listing Active" to pause in your form response, or contact us, and your page comes down at the next build.
Is this an emergency service?
No. If you are in crisis, please use the crisis resources page or your local emergency number.